Good Faith and Service-OrientedSmart Card Equipment - YUANMINGJIE Technology Co., Ltd., - Service
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Our services value are in good faith and service-oriented. We strive for trust, honesty and personal responsibility, dedicated to the satisfaction and success of every customer.

Our company always follows the business philosophy is technology explores markets and innovation leads future. Our success comes from keep striving for helping the customer increase productivity, open up the market and raise the people’s living standard, as well as focus on innovation efforts of the welfare of our clients.

We stand on the position of the customer instead of the company to research, design and improve the equipment. We should know the customer’s need and product the equipment what the customer requires, allows the user obtain the greater benefit during using our equipment. We must master the acceptance of customer, let them purchase our equipment not only seeing the price is reasonable but also practical, as well as buy peace of mind. We have the perfect after-sales service, enhance customer satisfaction, and elevate the corporate image. YUANMINGJIE’s service plan including:

YUANMINGJIE Customer Service Center supply the whole day technical support which seven days a week, 24 hours a day. Use various communication methods, timely and accurately solve the different problems through the process for customer, to provide the corresponding technical experience so that the customer easier to use our products and the real solution to our customers to worry about.  

For new equipment installation, debugging and training, we will arrange service personnel in the user production site comprehensive follow up.

Within one year of the customer purchased our equipments, we will provide the free technical service of the equipment installation, debugging and production operations, also provide the paid lifelong maintenance.

We guarantee the long-term supply of all kinds of accessories and consumables.

We guarantee to supply all required software and hardware of the various data format of data and information in the contract.

We guarantee to supply for the user use tricks, internal technical white papers and other internal material, and make the user easier to operate the equipment.

If any question by product, we will provide solutions within 24 hours after receive the customer notice, if unsettled our project engineer will solve the broken fault on the user-site.

During the period of quality guarantee, we will send our technical personnel to visit, user can make some feedbacks in the usage and suggestions of equipments.

After user in the use of equipment for a period of time and obtained some practical experiences, we can arrange a return visit at a mutually convenient time. We will send our expert with the user to discuss and answer the deep technical problems by put forward in practice.

We execute product quality and after-sales service according to the high standard strictly. If our company or our technical consultant received the user’s complaints must relay to the relevant departments, and will response within an hour and make processing opinion relay within 3 hours.

We offer the guarantee if in the non-artificial or force majeure condition.